Frequently Asked Questions

We understand that it is a big step when you decide to outsource some of your to do list or time consuming work. Below are some of the frequent questions and answers that will assist you to feel more comfortable. Alternatively feel free to browse amongst some of our client testimonials.

 

Q?What does it really cost.
A.

With Absolute Assistance – Virtual Assistant you pay only for the hours worked and you receive 100% productivity 100% of the time.

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Q?What is a Virtual Assistant/Virtual Assistance
A.

Virtual assistance (or VA) is the professional service of remote administrative office and other specialised support by a virtual assistant who works with clients in an ongoing, collaborative professional relationship.

Reference – http://en.wikipedia.org/wiki/Virtual_assistant

Q?Who can benefit from using Absolute Assistance – Virtual Assistant.
A.

Anyone that has marketing, administrative or web support needs, whether it is a one-off or ongoing project.
Q?What are the benefits in using Absolute Assistance – Virtual Assistant.
A.

The security and knowledge that your work is being completed in a proficient and professional manner. We are committed to being open and honest with our clients and expect nothing but positive feedback.
Q?Is working with a Virtual Assistant cost efficient.
A.

Yes. You only pay for the time spent on your work. Absolute Assistance – Virtual Assistant use Freshbooks to manage and log your time.
Q?What if I need assistance on site at my office.
A.

In some cases on site support can be arranged with sufficient notice. Please contact us to discuss your needs.
Q?What qualifications do you have.
A.

Click here to view Katie’s bio, memberships and certifications. It is our policy that if we are unable to help you we will assist you to find a qualified VA that can.
Q?I am not too sure how or what the best way to collaborate and communicate to send and share tasks.
A.

We have spent years researching and perfecting the best ways to share and collaborate. There are many ways to do this and it will depend on your preferences as well. We have set processes and systems in place so that you can feel comfortable that your tasks are received and completed.
Q?I am not too sure what work to hand over, what can you do.
A.

Click here to view our list of services. This will give you an idea of tasks that we can help you with and tasks that feel comfortable handing over. Alternatively, We always recommend that you create a detailed to do list and set realistic goals and priorities for each task. Any task that you find taking you too much time or tasks that don’t get done are tasks that you can outsource.
Q?I am not too sure how many hours I will need.
A.

That is OK. We only charge for the time that you use so if you only need 1 hour per month and then 10 hours the next that is o.k.
Q?How do I hire Absolute Assistance – Virtual Assistant.
A.

We aim to make the process as easy as possible and to assist you as soon as you are ready. Click here to contact us.
Q?What are your work turnaround times.
A.

Depending on the task at hand turnaround times are generally 24 – 48 hours for all work unless prior arrangements made.
Q?I am located in a different state, can I still utilise your services?
A.

Absolutely! All work is done virtually and your location is irrelevant as long as there is a way to transfer the work (email, internet, regular mail or fax).
Q?Do you charge GST.
A.

Absolute Assistance – Virtual Assistant is not GST registered so does not require GST to be charged on invoices.
Q?I have had a previous bad experience with a VA. What makes you different.
A.

VA’s are also individual business owners with their own ABN. If you have your doubts or unsure please call us to discuss your needs in detail. It is our policy to not undertake any work that will not support you 100% and chances are we may know someone who can. We understand that there is a lot of trust required and we pride ourselves on our honesty and integrity.
Q?What is the difference between a temp and using Absolute Assistant – Virtual Assistant.
A.

Virtual assistants are business owners, not employees, who structure their own rates and operating standards and policies, pay their own self-employment taxes, and control management of the work and how it is carried out. While many self-employed people specialize in one area—for example, they are bookkeepers or web development specialists who work from home—a true virtual assistant provides across-the-board administrative (and sometimes other) services.

Employees are managed and directed by the employer they work for. They are paid a salary with employment taxes deducted by the employer. Work is directed, managed and supervised by the employer.

Temps are employees of a staffing agency who go on-site or work virtually for an employer customer. They are paid by the staffing agency they work for, while their on-site or virtual work and activities are managed, directed and supervised by the employer customer of the staffing agency.

Reference – http://en.wikipedia.org/wiki/Virtual_assistance

Q?Do you have any samples of your work.
A.

Yes. Not all tasks or projects are the same. Please contact us if you can not find what you are looking for. Alternatively you can view our testimonials here.
Q?How do I know that you will add value to my business.
A.

As a VA we are limited to the amount of work that you send to us. VA’s are not employees and can provide you with advice on a range of tasks, however we can not change processes like an employee can.

 

If you have any more questions that are not answered here please feel free to contact us.

No matter what your business, there is no need to continue to work into the late hours of the night doing your administration work or managing your marketing. Simply contact Absolute Assistance – Virtual Assistant.